Warranty and returns

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Those guarantees apply automatically whenever you buy from us. They are not something we grant you, they cannot be excluded, and nothing on this page limits them. The warranty described below is in addition to them, and the benefits it gives you are in addition to any other rights and remedies you have under a law in relation to the goods.

A major failure is one where the product is substantially unfit for its normal purpose, is significantly different from its description, or has a fault a reasonable person would not have accepted had they known about it. For a major failure you choose the remedy — a refund or a replacement — and you may also claim compensation for any other reasonably foreseeable loss or damage. For a failure that is not major, we may choose to repair the product within a reasonable time instead.

We warrant that an Apex Panel bought from us will be free from defects in materials and workmanship, under normal use, for 12 months from the date you receive it.

That covers the panel itself and the accessories supplied in the box. If a defect appears in that period, we will repair the product, replace it, or refund it — which of those applies is set out under "How to make a claim" below.

This warranty applies to the original purchaser and is not transferable. A repaired or replaced product is covered for the remainder of the original warranty period, not a fresh one.

The warranty covers defects. It does not cover damage or failure caused by:

• accidental damage, drops, crushing, or a cracked screen
• liquid damage, immersion, or exposure to weather beyond what a parked vehicle's interior involves
• opening, modifying, or repairing the product, or having it repaired by someone we did not authorise
• powering the product from a supply outside the specification printed in the documentation, or from a damaged cable or adaptor we did not supply
• normal cosmetic wear — scuffs, marks and minor discolouration that do not affect how the product works
• loss of, or damage to, content you configured, which lives in your account rather than on the panel

It also does not cover a product bought from anyone other than us or an authorised reseller. None of this affects the consumer guarantees described above, which apply regardless of what this section says.

Email [email protected] with your order number, a description of the fault, and — if the fault is something you can photograph or film — an image or short video of it. You can also raise it from the Support section of your account, which keeps the whole exchange in one place.

We will respond with an assessment and, where a return is needed, instructions and a return address. Please do not send anything back before we have replied: an unannounced return is harder to match to a claim and slower to resolve.

We pay the cost of returning a product for a valid warranty claim. If the product turns out not to be faulty, or the fault falls under "What it does not cover", we will tell you before anything else happens and you can decide whether to have it returned to you at your own cost.

Where a remedy is due we will provide it within a reasonable time of receiving the product. A refund goes back to the payment method used for the order.

If you simply decide an Apex Panel is not for you, you can return it within 30 days of receiving it for a refund of the purchase price.

This one is a courtesy rather than a legal requirement — the Australian Consumer Law does not oblige a seller to refund a change of mind — so it comes with conditions:

• the product is unused or lightly used, complete, and returned with everything that came in the box
• you ask us within 30 days of delivery, by emailing [email protected]
• you cover the cost of return shipping, and the product reaches us undamaged — until it does, it is still your responsibility
• the original shipping charge, if any, is not refunded

We refund to the original payment method once the product arrives and has been checked, normally within five business days.

If a product arrives damaged or does not work out of the box, tell us within seven days and we will treat it as a major failure: you choose a replacement or a refund, and we cover shipping in both directions.

This warranty is given by [registered business name and ABN], trading as Apex Panels.

• Address: [registered business address]
• Telephone: [contact telephone number]
• Email: [email protected]

It applies from September 28, 2026. We may change these terms for future orders; the version that applies to your order is the one published when you placed it.