Support
Answers to common questions about the Apex Panels app and your Apex Mini. Can't find what you need? Send us a message below — a real person reads every one.
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We'll reply to the email address you give us, usually within a couple of business days.
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Frequently asked
How do I pair my Apex Mini?
Open the Apex Panels app and follow the onboarding flow — it finds nearby panels over Bluetooth automatically. If Bluetooth pairing doesn't work, every panel also shows a six-character code on screen you can enter manually, no Bluetooth required.
My panel is paired but shows "no Wi-Fi" or looks offline.
Docked mode needs a live connection to show the clock, weather and calendar. Re-run Wi-Fi setup from the app's device screen, or check your router — the panel keeps its last-known Showcase content and settings cached, so it isn't affected while Wi-Fi is down.
Can I use the app without a paired panel?
Account, Calendar, and Settings work without a panel, but Showcase editing, device customization, and the home-screen widget all need one paired first.
How do I delete my account?
In the app, go to Settings → Danger zone → Delete account. This permanently removes your account and unpairs any displays. You can also email us at the address below and we'll do it for you.
How do I factory-reset a panel?
From the panel's own on-device menu, or from the app's device screen. A factory reset removes it from your account and it will need to be re-paired.